Terms & Conditions

Course / Order Cancellation Policy

Cancelling a course close to commencement date affects everybody on the course. Cancelling or changing a course should be considered a last resort. The following terms apply:

First Aid Training Group Pty Ltd undertakes to refund or transfer course fees according to the following criteria:

Training courses held in our training centre and/or on-site at your premises, must be paid for prior to the date of the training, or on the day of training in full. Where agreed, corporate clients will be invoiced and First Aid Training Group Pty Ltd must receive payment within 14 days of course conclusion.

Upon booking, corporate clients (organisations) must provide a minimum of 48 hours’ notice of intent to cancel / reschedule. Rescheduled courses must be undertaken within 1-month from cancellation date. Where a course has been cancelled by an organisation without a minimum of 24 hours’ notice, the organisation must pay the agreed course fee in full, in accordance with First Aid Training Group’s payment terms.

In the event of cancellation of the course by an individual and/or organisation who has paid in full, a full refund will be provided on the actual cost of the course, provided we receive notification of cancellation at least 48 hours prior to the course date. A 50% refund will be provided up to 24 hours prior to the course date and cancellations received less than 24 hours before the course, are not entitled to a refund. If a course is cancelled within 48 hours of the commencement time, course fees will be withheld in total and you are entitled to transfer into a future First Aid Training Group course (within 1 month of the original course commencement), not a refund.

If a participant is more than 20 minutes late to a course, they may not be admitted and a rescheduling fee of 50% of the course fee may apply.

In the event of a course requiring rescheduling due to instructor illness or unavailability, the cost of the course will be refunded in full, or alternatively rescheduled at a mutually acceptable date.

All refunds and cancellation fees will be administered at the sole discretion of First Aid Training Group Pty Ltd Management.